Privacy Policy

Effective Date: 1 June 2026

Welcome to Casino Mate. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinomate.com.au, use our services, or interact with us in any way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other information you provide when registering an account or contacting us.
Account Information: Username, password, transaction history, deposit and withdrawal details, and gaming activity.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling laws.
To process transactions and manage your account.
To communicate with you, including sending you updates, promotional materials, and responding to your inquiries.
To improve our website, products, and services through analysis and research.
To detect, prevent, and address technical issues or fraudulent activities.

3. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Trusted third parties who perform services on our behalf, such as payment processors, IT and system administration providers, and marketing agencies.
Regulatory Authorities: When required by law or to comply with legal processes or regulatory obligations.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

All third parties with whom we share your information are bound by confidentiality obligations and are only permitted to use your information in accordance with our instructions.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

6. Your Rights

Under the Australian Privacy Principles (APPs) and applicable laws, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal obligations.
Withdraw consent to processing where applicable.
Object to processing of your personal data for direct marketing purposes.
Request a copy of your personal data in a portable format.

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside Australia. We ensure that any such transfers comply with applicable data protection laws and that your information is adequately protected.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +61 2 1234 5678

Address: Privacy Officer, Casino Mate, Level 10, 123 Gaming Street, Sydney NSW 2000, Australia