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Responsible Gambling at Casino Mate

At Casino Mate, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Safe Gaming

Casino Mate operates under a strict responsible gambling framework in compliance with Australian regulations and industry best practices. We actively promote responsible gambling and provide tools, resources, and support to help players manage their gaming activity. Our team is trained to identify signs of problem gambling and to assist players who may need help.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Chase losses by continuing to gamble after losing
  • Neglect work, family, or personal responsibilities due to gambling
  • Borrow money or sell possessions to fund gambling
  • Feel anxious, irritable, or restless when not gambling
  • Use gambling as a way to escape stress, depression, or other problems
  • Lie to friends or family about how much you gamble
  • Feel unable to stop or reduce your gambling

If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

Casino Mate provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of up to 7 days.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent. These reminders help you stay aware of your gambling activity.

Cool-Off Period

If you feel you need a short break from gambling, you can request a cool-off period of 1 day, 1 week, or 1 month. During this time, you will not be able to access your account for gambling purposes.

Self-Exclusion

If you believe you need a longer break, you can self-exclude from Casino Mate for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, please contact our support team at [email protected] or via live chat available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. If you register with BetStop, Casino Mate is legally required to prevent you from gambling on our platform.

To register with BetStop, visit www.betstop.gov.au or call 1800 238 786 (free call, available 24/7). BetStop is free, confidential, and managed by the Australian Communications and Media Authority (ACMA).

Underage Gambling Prevention

Casino Mate strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is under 18, we will immediately suspend their account pending verification.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

Gambling Blocking Software

If you want to restrict access to gambling websites on your devices, we recommend using dedicated blocking software:

  • Gamban — blocks gambling websites across all your devices
  • BetFilter — comprehensive gambling blocking software
  • GamBlock — blocks access to online gambling sites and apps

Support Organisations in Australia

If you or someone you know needs help with problem gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:

Tips for Gambling Responsibly

  • Only gamble with money you can afford to lose
  • Set a budget before you start and stick to it
  • Never chase your losses
  • Take regular breaks and set time limits
  • Do not gamble when you are stressed, upset, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Keep track of the time and money you spend gambling
  • Treat gambling as entertainment, not as a source of income

Contact Us

If you need assistance with any of our responsible gambling tools or have concerns about your gambling behaviour, our support team is available 24 hours a day, 7 days a week.

This Responsible Gambling page was last updated in June 2026.

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